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Career Opportunities

Carolina Veterinary Specialists is locally operated as a proud member of the PetVet Care Centers Network.

Current Job Openings

Jobs Position Apply

Customer Service - Emergency Veterinary Hospital, Night and Weekends

PetVet Care Centers, Inc. is one of the nation’s leading operators of veterinary hospitals for companion animals. The company operates over 450 hospitals across multiple states and employs over 11,000 people including over 800 veterinarians. Since its inception, PetVet has been structured around a model that is focused on developing a partnership between the hospitals and the company and providing the highest quality medicine and service.

We are looking for full and part time candidates to work as a team with our medical staff in order to provide client and Veterinary patient care to those in need. A customer service representative, or CSR, are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to resolve issues or answer questions. We are a busy 24hour Veterinary Hospital and client service is a priority. The Client Service Representative must be friendly, professional, courteous, show urgency and appropriate concern at all times. He/she must be efficient in handling difficult service situations and skilled at basic accounting and cash handling. This position requires evening and weekend shifts.

Responsibilities and Duties

  • Manage high volume of incoming calls
  • Greet clients in a friendly, professional and efficient manner
  • Identify and assess customers’ needs
  • Obtain medical and other information from other hospitals
  • Use computer software to input client/patient information
  • Update medical records
  • Use Fax and email to communicate with clients and other hospitals
  • Obtain deposits and other payments from clients
  • Process credit applications

 

Skills

  • Proven customer support experience or experience as a client service representative
  • Strong phone contact handling skills and active listening
  • Customer orientation and ability to adapt/respond to different types of personalities
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Positive attitude
  • Working effectively on a team
  • Organization skills

Job Type: Full-time

Salary: From $14.00 per hour

Expected hours: 36 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee discount
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Referral program
  • Retirement plan
  • Vision insurance

Schedule:

  • 10 hour shift
  • 8 hour shift
  • Holidays
  • Night shift
  • Weekends as needed

Application Question(s):

  • Expected hourly pay rate:

Education:

  • High school or equivalent (Preferred)

Experience:

  • Veterinary Experience: 1 year (Preferred)
  • Front Desk: 1 year (Preferred)

Work Location: In person

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information.  Please see our privacy notice for additional information about our data practices.

 

 

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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in PetVet Care Centers’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

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PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

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Why Consider Our Winston-Salem Hospital?

At Carolina Veterinary Specialists, our team members all share the same passion for making and keeping pets well.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

  • We invite you to explore your veterinary career options with Carolina Veterinary Specialists, where you'll be a respected member of a team that loves pets and values the contributions from every individual on the team.
    - Carolina Veterinary Specialists Team
OUR CORE VALUES

Integrity

Local Leadership

Compassion

Excellence

Personalized Relationships

Caring for Winston-Salem Pets

At Carolina Veterinary Specialists, we accept new clients to our specialty services by referral only. Our 24/7 emergency service welcomes all clients.

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