Patient Information
Your Pets Is Our Priority
At Carolina Veterinary Specialists in Winston-Salem, our patients and their owners are treated like family. With years of experience and a deep passion for animals, we look forward to serving you.
What to Expect at a Specialty Appointment
After your primary care veterinarian has referred you to our veterinary hospital, please contact us to schedule an appointment.
We understand you may be worried about your pet's health, and anxious to find answers to your questions. Being able to anticipate what will happen at your first appointment will help make the process a little easier for both you and your pet.
STEP 1
Get Settled
Please arrive at the hospital about 10 minutes before your appointment is to begin. This will allow time for you to fill out our New Patient Form. To save some time, you can fill in the New Patient Form in advance online.
STEP 2
Meet Your Board-Certified Specialist
Your pet's medical history and issues will be reviewed by a member of our specialty team. Take this time to ask any questions you may have, and we will answer them as fully and completely as possible.
STEP 3
Examination, Diagnosis & Treatment
Once we've examined your pet, you will be provided with diagnosis and treatment options. Your veterinary specialist will review these and work with you to define a treatment plan for your pet. Following your visit, we will also update your family veterinarian with a detailed report regarding your appointment and treatment plan.
Our Pet Care Philosophy
At times when unique medical care is required, we serve as an extension of your primary care veterinarian. Pet owners and veterinarians in Charlotte come to us for advanced services and procedures not generally available in family practice.
We work closely with our network of specialists and your family veterinarian to identify the best course of treatment for your pet.
Payment & Financing
At Carolina Veterinary Specialists in Winston-Salem, we offer options for payment and financing, and can help you navigate them so you can concentrate on getting your pet the care they need.
- What types of payment options are available?
At the time services are provided or upon discharge of your pet, payment is expected in full. We accept payment by cash, check, MasterCard, Discover, American Express and Visa.
We also accept CareCredit and ScratchPay payment plan options.
- Are there payment plans available for my pet’s care?
We are pleased to offer ScratchPay and CareCredit as financing options.
These both feature an easy application process that returns results in minutes.
- Will I be provided with an estimate of costs?
A good-faith estimate of the cost of our services will be provided before we treat your pet. However, unforeseen circumstances may arise that can influence the amount of your final bill.
Our policy is to discuss our written estimate with clients before they leave our facility, and require a deposit based on our estimate before providing any further treatment.
- What are the fees associated with a specialty appointment?
Anu diagnostics or treatment you consent to, as well as the initial exam feel, are your financial responsibility. Payment will be due at time of service.
For any further surgery, diagnostics, or hospitalization, an upfront deposit is required, with payment in full due when your pet is discharged.
- What are the fees associated with an emergency visit?
For all emergency exams, a deposit payment will be required. Once specialists and veterinarians have examined your pet, you will be provided with an estimate for treatment. A treatment plan will then be determined.
For any further diagnostics, surgery, or hospitalization, an upfront deposit is required with payment due in full when your pet is discharged.
- Can you help with my pet insurance?
We will gladly help you complete pet insurance forms for your pet’s visit.
Pet Loss & Grief Support
Grieving the loss of a pet can feel unbearable without help and support from others who understand. The resources below will help you find the support and assistance you need to cope if you are coping with the loss of your pet.